Order Status

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at customerservice@diymicro.com for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at customerservice@diymicro.com

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at customerservice@diymicro.com

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?  

Return Policy

14 day return for a full refund or a replacement, no restocking fee if product has not been opened. 


All returns must send a email to customerservice@diymicro.com to obtain a RA number.

RA number must be issued within 14 calendar days after the delivery of purchase; it will be valid for 14 calendar days after it’s issued.

If a product is shipped different then what you ordered, we will email a return label for return shipping and send you a new package with 24hrs.

Refunds: Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.

Exchange: You can return the item for a full refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.

Defective items: An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund. We must be notified with 24-48 hrs of delivery. Once the time frame has passed you must contact the manufacture for repair or replacement.

Damaged items: All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately at customerservice@diymicro.com . We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

Return shipping: Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one; however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Replacement: We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

How to Return Merchandise: Please contact us at  customerservice@diymicro.com for a return authorization number (RA #).  Please fill in the requested information on our product return form, and carefully follow the instructions for return. 

Product Condition: Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact, 

Incomplete returns will receive a reduced credit reflecting any missing peripherals.

Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement. Products that are returned to DIYMicro.com with a missing or altered UPC or serial number will be returned to the sender. 

The product serial number must match the serial number in our database (DIYMicro maintains serial number tracking).

Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

FedEx - (800) 463-3339
UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777


Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to DIYMicro.com

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product at customerservice@diymicro.com

What is your return policy?

Return Policy

14 day return for a full refund or a replacement, no restocking fee if product has not been opened. 


All returns must send a email to customerservice@diymicro.com to obtain a RA number.

RA number must be issued within 14 calendar days after the delivery of purchase; it will be valid for 14 calendar days after it’s issued.

If a product is shipped different then what you ordered, we will email a return label for return shipping and send you a new package with 24hrs.

Refunds: Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.

Exchange: You can return the item for a full refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.

Defective items: An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund. We must be notified with 24-48 hrs of delivery. Once the time frame has passed you must contact the manufacture for repair or replacement.

Damaged items: All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately at customerservice@diymicro.com . We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

Return shipping: Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one; however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Replacement: We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

How to Return Merchandise: Please contact us at  customerservice@diymicro.com for a return authorization number (RA #).  Please fill in the requested information on our product return form, and carefully follow the instructions for return. 

Product Condition: Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact, 

Incomplete returns will receive a reduced credit reflecting any missing peripherals.

Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement. Products that are returned to DIYMicro.com with a missing or altered UPC or serial number will be returned to the sender. 

The product serial number must match the serial number in our database (DIYMicro maintains serial number tracking).

Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

FedEx - (800) 463-3339
UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777


Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to DIYMicro.com

Appliances and Oversized items.

Damage shipments

Appliances are fragile and have many components that are sensitive to rough handling. All deliveries must be inspected by the customer, including both outer and inner packaging. If the outer packaging is not damaged, that does not indicate that the actual product is not damaged. Upon inspecting the item, if any damage is found you must refuse the package and indicate on the shipping invoice that the product was damaged. Do not sign a release form from the delivery driver. You must contact our customer service department, immediately, and we will have a new package shipped to you. Once you have signed any release forms, we are no longer responsible for any damage claims and any further claims must be handled between the customer and the shipping company. Therefore, a detailed inspection, at the time of delivery is extremely important before signing any forms.

Defective merchandise.

Upon receiving you delivery, you must plug in the appliance and make sure it operates properly. If the product is found to be defective within 48 hours of delivery, Please contact our customer service department. If the product is found defective after the 48 hours time period, you must contact he manufacture directly. Contact information for the manufacture is included in the product manual or on the manufactures website.

All shipping and handling charges are not refundable. It is the customers’ sole responsibility to pay for return shipping and to have the product delivered in the shipping method it was received.

Conditions that will void our return policy.

1) Any appliance that has been installed or attempted to be installed.
2) Any appliance that has been registered with the manufacture.
3) Any appliance that has been delivered and a release form was signed.
4) Any appliance that was found defective after 48 hours of delivery.
5) Any special order item or air conditioners.


In the event of any complications, you must contact our customer service department to retrieve an rma number for return.

All shipping and handling charges are not refundable. It is the customers' sole responsibility to pay for return shipping and to have the product delivered in the shipping method it was received. All returns are subject to a 25% restocking fees.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Do you ship to my country?

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

Return Policy

14 day return for a full refund or a replacement, no restocking fee if product has not been opened. 


All returns must send a email to customerservice@diymicro.com to obtain a RA number.

RA number must be issued within 14 calendar days after the delivery of purchase; it will be valid for 14 calendar days after it’s issued.

If a product is shipped different then what you ordered, we will email a return label for return shipping and send you a new package with 24hrs.

Refunds: Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.

Exchange: You can return the item for a full refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.

Defective items: An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund. We must be notified with 24-48 hrs of delivery. Once the time frame has passed you must contact the manufacture for repair or replacement.

Damaged items: All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately at customerservice@diymicro.com . We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

Return shipping: Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one; however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Replacement: We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

How to Return Merchandise: Please contact us at  customerservice@diymicro.com for a return authorization number (RA #).  Please fill in the requested information on our product return form, and carefully follow the instructions for return. 

Product Condition: Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact, 

Incomplete returns will receive a reduced credit reflecting any missing peripherals.

Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement. Products that are returned to DIYMicro.com with a missing or altered UPC or serial number will be returned to the sender. 

The product serial number must match the serial number in our database (DIYMicro maintains serial number tracking).

Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

FedEx - (800) 463-3339
UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777


Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to DIYMicro.com

Appliances and Oversized items.

Damage shipments

Appliances are fragile and have many components that are sensitive to rough handling. All deliveries must be inspected by the customer, including both outer and inner packaging. If the outer packaging is not damaged, that does not indicate that the actual product is not damaged. Upon inspecting the item, if any damage is found you must refuse the package and indicate on the shipping invoice that the product was damaged. Do not sign a release form from the delivery driver. You must contact our customer service department, immediately, and we will have a new package shipped to you. Once you have signed any release forms, we are no longer responsible for any damage claims and any further claims must be handled between the customer and the shipping company. Therefore, a detailed inspection, at the time of delivery is extremely important before signing any forms.

Defective merchandise.

Upon receiving you delivery, you must plug in the appliance and make sure it operates properly. If the product is found to be defective within 48 hours of delivery, Please contact our customer service department. If the product is found defective after the 48 hours time period, you must contact he manufacture directly. Contact information for the manufacture is included in the product manual or on the manufactures website.

All shipping and handling charges are not refundable. It is the customers’ sole responsibility to pay for return shipping and to have the product delivered in the shipping method it was received.

Conditions that will void our return policy.

1) Any appliance that has been installed or attempted to be installed.
2) Any appliance that has been registered with the manufacture.
3) Any appliance that has been delivered and a release form was signed.
4) Any appliance that was found defective after 48 hours of delivery.
5) Any special order item or air conditioners.


In the event of any complications, you must contact our customer service department to retrieve an rma number for return.

All shipping and handling charges are not refundable. It is the customers' sole responsibility to pay for return shipping and to have the product delivered in the shipping method it was received. All returns are subject to a 25% restocking fees.

Guarantees

Low Price Guarantee

Price Match Criteria & FAQ's

How does the DiyMicro price match guarantee work?
If you find a lower price anywhere else on a new identical item, just show us the lower price when you buy the item and we will match the price. We do not offer price matching after your order has already been shipped.

On which items will DiyMicro price match?
Almost everything we sell comes under the Price Match policy. The item must be identical, including model number, components and U.S. warranty. The item must be in stock and available for purchase at that price from an authorized U.S. dealer, whose authorization we reserve the right to verify.

Are delivery charges included in the price match?
Yes. When we compare our price to another company's delivery price, the equivalent delivery charges will be included. If the other company's delivery charges are not supplied, we reserve the right to adjust per customer's location.

Are quantities limited on price matched products?
We may limit the quantities of price-matched items.

Submit Advertisement Information
If you have found a price advertised by an Authorized Dealer that is lower than our advertised price, Please contact our sales department at 1888-934-9642. Please make sure that all required information is included when calling in

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the NJ state.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at customerservice@diymicro.com for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, Please contact us at 888-934-9642. If you are the recipient of a gift certificate and would like to redeem your gift certificate, Please contact us at 888-934-9642.

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

How do I contact you?  

DIY Micro Sales and Customer service & representatives are standing by to assist you.

Sales Contact:
Phone : Toll Free 1888-934-9642
Email : Sales@DiyMicro.com

Customer Service:
Phone : Toll Free 1888-934-9642
Email : Customerservice@DiyMicro.com

Tracking Department:
Phone : Toll Free 1888-934-9642
Email : Tracking@DiyMicro.com

Billing:
Phone : Toll Free 1888-934-9642
Email : Billing@DiyMicro.com