Return Policy

14 day return for a full refund or a replacement, no restocking fee if product has not been opened. 


All returns must send a email to customerservice@diymicro.com to obtain a RA number.

RA number must be issued within 14 calendar days after the delivery of purchase; it will be valid for 14 calendar days after it’s issued.

If a product is shipped different then what you ordered, we will email a return label for return shipping and send you a new package with 24hrs.

Refunds: Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.

Exchange: You can return the item for a full refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.

Defective items: An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund. We must be notified with 24-48 hrs of delivery. Once the time frame has passed you must contact the manufacture for repair or replacement.

Damaged items: All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately at customerservice@diymicro.com . We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

Return shipping: Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one; however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Replacement: We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

How to Return Merchandise: Please contact us at  customerservice@diymicro.com for a return authorization number (RA #).  Please fill in the requested information on our product return form, and carefully follow the instructions for return. 

Product Condition: Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact, 

Incomplete returns will receive a reduced credit reflecting any missing peripherals.

Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement. Products that are returned to DIYMicro.com with a missing or altered UPC or serial number will be returned to the sender. 

The product serial number must match the serial number in our database (DIYMicro maintains serial number tracking).

Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

FedEx - (800) 463-3339
UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777


Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to DIYMicro.com